Responsibilities and achievements in the resume: which should be indicated?

Responsibilities and Achievements is one of the most relevant sections of the resume, employers pay special attention to it. The final decision on hiring a job seeker depends on its content and style of presentation.

Personnel employees are meticulously and attentively looking for employees who are able to bring the started business to a successful end, optimize work processes efficiently and saving time, steadily increasing the profit of the enterprise. By simply, clearly and in a business-like manner, reflecting in your resume your production achievements in your previous jobs, you solve the problem of hiring a new job by more than 50%.

A professional function is a relatively autonomous component of professional activity in the field of a specific technological process. Job responsibilities are a set of specific actions of an employee in the workplace, used in order to achieve production strategic and tactical goals. In other words, responsibilities (as concrete actions) are designed to ensure the fulfillment of functions.

Achievements include specific results of work that go beyond the routine activities of a specialist. This is exactly what they are proud of, which is especially appreciated by any employer.

The main task of the section is to interest the employer, to show him your potential usefulness for solving specific production tasks.

Before you start writing this topical section, we recommend that you carefully read the initial information about the organization. It is necessary to clearly understand the mission of the enterprise, its strategic and tactical goals, production capabilities, as well as characteristics and corporate traditions. This will help to present yourself to the employer in a favorable light, to ensure the victory in the resume competition.

The information presented in the section should be presented concisely, clearly, in a business-literate style and meet a number of criteria:

• measurability, that is, have quantitative characteristics;
• concreteness versus generality;
• impressiveness (demonstrativeness);
• relevance, that is, the degree of relevance to the position for which you are applying.

There are two main categories of achievement recommended for a resume: personal, which you are proud of regardless of your profession; professional, directly related to the results of your work in the workplace. For example, you should describe significant sales success or the success of a realtor. Both categories should be specific and reflected in the measured values.

The personal qualities and achievements indicated in the resume do not have to be "sharpened" for your professional activity. These are non-work-related successes that characterize you as a growing, creative, and evolving individual. This includes sports achievements that show the level of your good health.

Such typical personal qualities as sociability, purposefulness and others are often simply ignored by employers, since they indicate a lack of creativity in the applicant. More productive qualities are considered, for example, quick learning, a sense of the new, the ability to quickly navigate and assimilate new information, analyze it and correctly prioritize activities, propose and quickly implement rationalization proposals, etc.

For young professionals who do not have professional achievements, it is important to place an emphasis on personal traits and skills, such as the ability to cope with stress, sociability, the desire to work in a team, punctuality, attentiveness, composure, etc., that is, those qualities that will provide error-free, correct and prompt execution of work in a short time.

The most important, key career achievements will help an employer appreciate your business skills.

1. They will greatly enhance the self-esteem of a potential boss, since the acquisition of a real professional will be in line with his strategic intentions.
2. Successful examples of job achievements will fully show your dedication and responsibility in your work.
3. The future leader will quickly understand the extent of your growth dynamics as a professional. Based on these examples, such qualities as hard work, professionalism, the level of striving for further self-development will be assessed.

Therefore, a potential leader should be informed about his professional achievements, that is, significant results and knowledge related to work, focusing on:

• implemented, successfully implemented projects by you;
• improving financial and other indicators;
• achieved production goals;
• results that surpassed past victories, including those of colleagues.

It is easy to discover your personal success by answering the following questions to yourself:

• What benefit have I been able to bring to the company during my work in it?
• What useful skills, abilities and experience have I gained?
• What important project was implemented with my successful participation?
• Have I been entrusted with work outside my direct responsibilities?
• What was I thanked for at my previous job?
• What specific successes have been noted by the management?
• What did I manage to change for the better (introduce, improve) in the previous position?

When employed for a managerial position, achievements must correspond to the work of a manager: the ability to make strategic decisions, managerial experience, planning, practice of replacing the manager's place, etc. If you plan to get into the place of a line specialist, then it is important to correspond to the level: introduced, increased, increased, etc.

In large system organizations with a well-branched structure, as a rule, divisions are organized with a significant number of office managers who provide the necessary document flow. Such employees specialize in work of an extremely narrow focus, registering, for example, only incoming or outgoing documents. It is difficult for such workers to present their achievements.

To correctly fill out the section, we recommend that you follow a number of rules.

1. The purpose and focus of the presentation. The main task is to show the potential leader in an understandable way that you are the best job seeker who can bring the maximum benefit to the company. It makes no sense to detail your functional responsibilities at the previous place of work if you have decided to change the profile of your activity. You should also not focus on skills and abilities that may not be useful in a new place of work. It is more profitable to dwell on the aspects of your professional activity that are useful for the new employer. So, in the resume of a specialist-economist, an applicant for the position of a financial director, it is useful to dwell not on calculating the cost of production or rationing of labor, but to reflect issues related to financial control and analysis, its management activities.
2. It is useful to match its main professional achievements with specific places of work. Typically, job seekers indicate 2-3 previous firms in their resume, giving a short list of their achievements.
3. It is important not to present the topic in general phrases, but to highlight specific (digital) parameters of activity. For example, to reflect the manager's success in working with the client contingent, instead of the banal "attracted clients", note "added 25 new clients to the client base in 2 months."
4. Brevity and clarity of presentation. Copying the entire job description would be an obvious mistake; it is enough to dwell on the key points. This will allow you to correctly show the range of responsibilities and will not tire the employer when reading the resume. For example, for purchasing managers it will be enough to note: he chose profitable partners, considered and evaluated various price options, was engaged in documenting transactions.
5. It is useful to devote about 50% of the document to achievements, and disclose responsibilities in the rest of the document. At the same time, each of them should be balanced with the corresponding performance results, which will present you as a worthy employee. For salespeople, it will look something like this:
   • in the area of ​​expanding the client contingent, increased the number of profitable partners by one and a half times due to the introduction of an orderly and new discount system;
   • to increase sales, he organized an additional channel, which ensured an increase in the volume of sales of goods by 30%.
6. Effective use of verbs allows you to focus on the fact that your personal efforts have yielded a specific positive result. The most vividly and businesslike activity is described precisely with the help of perfect verbs (created, performed, etc.) - they "set off" precisely merit. Verbs of the imperfect form (answered, participated, etc.) to a greater extent reflect duties and functions, but not achievements. For example, instead of a typical statement of the fact - "the level of production costs has been reduced," it is better to write - "reduced production costs by 25%." Additionally, it is worth noting the ways and means of this reduction.

Avoid writing on duty phrases in the resume such as “timely and efficiently fulfilled the tasks of the management”, “during the work did not receive a single complaint” or “quit due to unprofessional assessment by the management and the conflict of the team”, because the employee who does nothing does not make mistakes ...

Your resume will not make the proper impression on the HR officer and will be ineffective if it is written:

• vague, long and reasoning sentences;
• verbose sentences that are inconvenient to read;
• with negative judgments of any kind;
• with the content of passive forms, for example, phrases like “was responsible for the introduction”, “found application”, which should be replaced with active verb forms “introduced”, “effectively applied”, etc.

Here are some useful examples of achievement for several different professions.

Accountant - the most responsible position, requiring great accuracy, experience and pragmatism. Here, good examples of professional achievements can be:

• automation of accounting calculations and subsequent optimization of the staff;
• successful test by several tax audits;
• full or partial updating of the company's computer software;
• writing a number of publications for specialized accounting periodicals;
• the presence of a certificate or diploma confirming the qualification "chief accountant";
• the number of external audits passed worthily.

Teacher:

• the fact of receiving an honorary diploma for labor merits in pedagogical work;
• exemplary implementation of a number of open lessons;
• participation in significant all-Russian conferences on pedagogy;
• creation and ongoing maintenance of educational circles;
• organization and holding of conferences, webinars for the exchange of experience in pedagogical work.

Doctor. Here, each area of ​​medicine has its own production characteristics and nuances, for an ENT doctor, for example:

• conducted more than 40 successful operations;
• published about 150 articles for the magazine "Health";
• wrote and defended his scientific work "Newest Methods of Scleroma Treatment", for which he received a PhD in Medical Sciences;
• over the past 4 years has trained 40 interns;
• conducted 11 webinars on otorhinolaryngology;
• took part in 14 conferences, 5 of which are international;
• invented and patented a new medication or device.

For a sales manager:

• managed to increase the level of sales by 35%;
• 45 new clients were attracted in six months;
• in 1.5 years he recruited and trained 12 new employees;
• over the past 3 years, it has organized 35 promotions and discount programs, thanks to which it attracted 200 new regular customers.

Supervisor. Leaders are conventionally divided into 2 groups: small and large scale. The first group includes administrators, supervisors, managers and others; in the second - directors, general directors, presidents of companies, etc. Examples of professional achievements in the resume for the head of the structural division of logistics:

• in 1 year developed 4 schemes of new routes for the fast delivery of goods;
• automated the inventory system, due to which the process was reduced from 6 hours to 2 hours;
• updated the software, due to which the speed of preparation of standard documents was reduced by 20%.

Lawyer:

• systematized and optimized the procedure for approving documentation, which increased the speed of preparation of the application material and gave significant competitive advantages;
• ensured the conclusion of 22 contracts with reputable foreign firms for the supply and installation of the latest production equipment;
• prepared and made amendments to sectoral legislative documents, which made it possible to optimize the procedure and terms of liquidation of legal entities;
• supported a number of significant commercial projects for the merger of a number of companies, work with intellectual property, registration and registration of patents;
• provided support for a number of independent expert assessments of credit risks of large financial projects (from RUB 1.5 billion).

Engineer:

• successfully implemented the technical side of launching a new production line at the factory, reducing the assembly process to 3 weeks;
• ensured an increase in the productivity of the machine park by 25% due to the optimal distribution of the load and the formation of a convenient operating mode;
• developed and ensured the uninterrupted operation of the latest technological line for processing industrial waste;
• improved testing machines, providing a 22% increase in productivity.

Shop assistant:

• introduced original sales methods, which allowed to increase the client base by 17%;
• introduced new ways to stimulate sales, increasing the average check by 20% in 4 months;
• attracted 7 new customer partners to cooperation through the use of a special loyalty program;
• increased the growth dynamics of the customer base by 18% by activating the system of promoting goods on the Internet;
• with the participation of top managers, developed a sales system that ensured an increase in the number of applications by 30%;
• reduced the processing time for application documents from 4 to 3 days, halving the number of refusals.