Basic rules of courtesy and etiquette

Throughout life, a person comprehends the rules of communication in society. Formally, they are expressed by the rules of etiquette. Polite behavior stimulates people to communicate and interact, it is like water that stimulates a plant to grow. Respect for the personal space of another person has always been highly valued in highly developed societies. Rules of etiquette and politeness: we understand the intricacies of communication.

There are three main forms in the communication of people: official, unofficial, impersonal. Let's consider the main aspects.

This species is characterized by increased tact. Any appeal contains "you", "you", "you". Positive actions are accompanied by gratitude, for example, "thank you", "very nice", "I am grateful to you", "you are so kind", to which it is customary to answer with remarks "there is nothing for that", "glad you liked it", "eat on health "(if you were treated to food). In addition to the appeal "you" in corporate business ethics, position, rank, achievements can be emphasized.

This form is used when communicating well-known and close people. It is characterized by a minimal set of strict conventions. The address is accompanied by the personal pronoun "you", "you", "with you." The answers are simpler: “thank you”, “be healthy”, “address”.

This species is characterized by the absence of a personal pronoun. The words seem to be addressed to the air or to all at once, for example, “don't tell me what time it is? "," Tell me how to get to the square. "

The designated norms of the transition in communication from the appeal of "you" to "you" do not exist, this often happens during long-term close communication.Poorly educated people are distinguished by their appeal to "you" to everyone without exception. In any interaction between people (with rare exceptions), one of the parties is the initiator. The first, when meeting, under the condition of mutual visibility, shows signs of courtesy:

1. man to woman;
2. subordinate to the superior;
3. junior senior;
4. incoming to those present;
5. suitable for standing.

To be a truly polite person, it is worth considering a number of basic rules of behavior in society:

• Addressing another person should not be rude, aggressive, loud.
• A person's movements should be measured and calm without sharp turns and jerking.
• Appearance must be neat: it is important to follow the rules of hygiene (it is unacceptable for the body to exude unpleasant odors);
• When communicating, it is advisable to use the words "please", "thank you", "all the best" and the like, you can not use abusive expressions.
• You can't laugh loudly, grin, passing by strangers.
• You can not scratch, pick your teeth, nose, ears.
• When yawning, do not open your mouth wide: it is better to cover it with your hand, the same rule applies to sneezing.

It is unacceptable to violate the rights and comfort of others, except for force majeure circumstances. Only in this case can you leave your interlocutor and leave on urgent business. If the matter can wait, it is impolite to leave the interlocutor in mid-sentence. Behavior should not be defiant and expansive, especially in crowded places. If you need to turn to someone, you should approach this person and calmly ask, and not shout, disturbing and annoying others.

The space in any public place should be evenly distributed among all those present. If this is a bench, you need to sit in one place, and not fall apart on half of the bench. If it's a cramped space, don't:

• spread your elbows;
• stretch out your arms;
• make sharp turns.

In transport, bags, backpacks are removed from the shoulders and held in hand. It is good practice to provide a seating area:

• disabled people;
• people with injuries of the musculoskeletal system;
• To old people;
• pregnant women;
• small children;
• women (the item is relevant for men).

Physical contact with another person is possible only with his approval. It is not recommended to touch strangers; touching acquaintances is possible only if there is an affable behavior within the framework of everyday rituals, such as shaking hands, patting on the shoulder, and friendly hugs. When interacting with another person, think about the fact that he has his own plans, needs and desires, you should not restrain someone if you can see that he wants to leave.

Communication with unfamiliar and unfamiliar people has its own characteristics:

• When you first meet, look at the other person, but not too often.
• Smile when communicating.
• It is important to use the personal pronoun "you". This shows respect and is the basis for further conversation.
• Getting to know the first, the elder takes the initiative to the younger, the man to the woman, the boss to the subordinate.
• You can switch to “you” only at the request of the senior (boss), while the one whose hierarchy is lower can afford to call himself “you”.
• The beginning and end of a dialogue is often accompanied by a gesture: a raised palm, a nod, a tilt of the head.
• You need to shake hands not very hard, but not lifelessly (no more than 1-2 seconds).
• When entering a room where, in addition to familiar people, there are strangers, you need to say hello to everyone, telling the strangers your name.
• At the entrance, they take off their headdress, before shaking hands - gloves.

If you need any help from a stranger, you should politely say hello and ask if he can devote some of his time to help. After receiving an affirmative answer, you can state the request.If the request consists of something fleeting, for example, determining the time or location, after the greeting, you can immediately ask the question.

A comfortable environment is especially important when eating. There are a few basic rules to follow. The pose should be straightened:

• you can not lean on those sitting next to you, even if you are sitting shoulder to shoulder;
• it is unacceptable to stretch your legs, they should be bent and be in front of the front legs of the chair at a short distance.

In addition, you cannot eat with your elbows apart and put them on the table. Keep your elbows close to your ribs. It is unacceptable to stretch your arms over the table, except with the intention of putting food from some dish into your plate. When visiting, it is better not to initiate a conversation at the table, it is worth leaving it to the discretion of the owners of the house.

In no case should you talk with food in your mouth. When chewing food, try to keep the mouth closed: this ensures that there are no chomping sounds. When using cutlery, do it carefully, without creating percussive, squeaking, scratching sounds. It is forbidden:

• knocking on the table;
• take food from someone else's plate;
• indulge in;
• toss objects;
• sing;
• talk on a cell phone;
• apply cosmetics.

An exception is medication prescribed with meals. The man should help the woman sitting to his right (for example, upon request, serve various dishes or pour drinks). Behavior should be moderate, calm and constructive towards others. Remember: nothing is valued as highly as courtesy... Everyone should have good manners and decency. In international practice, immoral and ill-mannered behavior is prohibited.

You will learn more about the basic rules of etiquette and courtesy in the following video.